Refund policy

RETURN AND REFUND POLICY

Return Policy

Due to the handmade, often fragile nature of my products, I do not accept returns. All sales are final.

  • Accepted Returns: None. However, you may be entitled to a full refund if the item you received is damaged or defective.

  • Non-Accepted Returns: I do not accept returns for change of mind, incorrect sizing/ordering, or any other reason. All sales are considered final except in the case of damaged or defective goods. I accept refunds due to change of mind, incorrect ordering, or other reason if they are placed within 4 hours of purchase, and I accept refunds due to damaged or defective goods upon arrival. 

Damaged or Defective Merchandise

If your product arrived damaged or defective, you may be entitled to a full refund.

  • Proof Required: If your item is damaged or defective, please contact me  immediately HERE on arrival and provide clear photographic evidence of the damage or defect. You will receive a full refund.

  • Time Frame: You must notify me HERE of the damage or defect and request a refund within forty-eight (48) HOURS of receiving the damaged or defective item. This time frame allows for prompt assessment and filing of any necessary claims with shipping carriers.

  • Note: Please note that we reserve the right to deny a refund if the damage is determined to have occurred after the item was delivered or if the reporting time frame is not met.

Refund Policy

My policy on refunds is tied to the time of purchase, and to special cases of damaged or defective goods.

  • Refund Eligibility: You are eligible for a full refund if the request is submitted within 4 hours of placing your original purchase order. After 4 hours, your order will have been shipped, and I will not be able to accept a refund. These refunds are only due to incorrect ordering, mistaken ordering, or accidental ordering, and the time window of 4 hours reflects that quality.

  • How to Request a Refund: To request a refund within the 48 hour window, before your order has shipped, please contact me HERE with your order number ASAP.

  • Exclusions: Refund requests made after the 4 hour window from the time of purchase, will only be granted, if I have not yet shipped your product. 


Important Next Steps

If you believe your item is damaged or defective and you need to initiate a return or refund, or if you need to request a refund within the 4 hour window, please review the Damaged or Defective Merchandise section within this policy, and contact HERE immediately.